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PHP and MySQL Web Development, 2nd edition
Red Hat Linux Bible
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Support
At Chex, customer support is important to us. We have listed here our most common questions for non-customers, we hope this will answer any queries you might have. If you cannot find an answer here, remember that you can contact us via email from our Contact Us page.
| Web Sites |
| Where is my Website on your server? |
Each account has its own area on one of our servers.
The linux path to the account area is '/home/account_name'. Under this directory there is '/home/account_name/public_html', which is where your home page lives. |
| How do I see my website statistics? |
We have three different versions of your website visitor statistics available. Please enter your control panel and select the web/ftp statistics option. |
| E Commerce |
If you have purchased an Intermediate or Professional web hosting package, you can use your Control Panel to setup your on-line shop using our OSCommerce system.
OSCommerce is completely customisable. You'll need to spend a while 'playing' with it to gain experience in adding products and categories, prices, tax and shiiping charges, invoice and reporting and the general theme/layout of the site.
For detailed support for OSCommerce and/or e-commerce / on-line credit card payments please contact us to discuss your requirements. |
| Bandwidth / Traffic |
We use Bandwidth to measure the amount of traffic (data transfer) your account is using. This includes all data transferred to or from your account - website visits, emails sent and received etc.
The limit and the current amount used can be checked at any time using your Control Panel.
Every account has a monthly limit which in most cases is more than sufficient. If you reach 80% of your limit you will receive an email (as long as you have a correct email address set up for yoor account).
If you believe you may exceed your allowance for the month please contact us to arrange either a temporary increase (usually at no cost) or a permament increase (at a low cost). If your account exceeds your limit it will be suspended. |
| Requesting Support |
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If you experience any problems, please check our support page first. If this does not help then Please complete this form and we will respond. |
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