Domain name check
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Support
At Chex, customer support is important to us. We have listed here our most common questions for non-customers, we hope this will answer any queries you might have. If you cannot find an answer here, remember that you can contact us via email from our Contact Us page.
| Moving to Chex |
| Moving your Domain Name |
Welcome to Chex Hosting!
Thank you for choosing us to look after your website. We are glad to have you as a customer. If you already have a domain name you will have to arrange to transfer this name to our internet servers to be able to make use of all the features of your account.
In order to transfer/move your domain name to Chex Hosting you need to contact your domain name registrar (the company you registered your domain with) and update the "DNS" records for your domain to reflect our DNS servers.
Our DNS Servers are:
| Server Name |
Internet Address (IP) |
| DNS.CHEX-UK.NET |
80.168.8.64 |
| DNS2.CHEX-UK.NET |
66.206.30.128 |
| DNS3.CHEX-UK.NET |
195.137.28.99 |
Once your domain name registrar sends a confirmation notice that your domain name records have been updated and that your domain has been transferred, it can take up to 3 to 5 days before the domain name points to our network. All the Internet Service Providers must update their DNS tables to reflect the new web site location. The rate at which this happens can vary among providers.
Please Note: To prevent your site from experiencing downtime, it is recommended that you do not cancel your existing web hosting account for a period of approximately five days after your domain registrar has updated your domain records.
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| Moving your website |
To ensure a smooth move of your existing website to its new home with us you will need to do some planning.
If you have a static website (a site that does not change) then this can be uploaded to us and then will be ready to use when your domain name changes happen.
If you have a dynamic site (a site that can change - e.g. your customers place on-line orders stored on the website database) the we can advise and help you to sucessfully move. |
| Requesting Support |
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If you experience any problems, please check our support page first. If this does not help then Please complete this form and we will respond. |
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